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As a physical therapist, chances are you didn’t start your career thinking about how artificial intelligence might one day be part of your daily work. But here we are: AI is no longer a buzzword. It’s a practical tool shaping how modern clinics run.
What used to be a manual, time-consuming process of managing and growing a practice is now more streamlined thanks to technology. And at Prompt, we’ve built AI directly into our platform. Not as a gimmick, but as a way to help clinics reduce inefficiencies, improve patient care, and grow business sustainably.
In this article, we’ll walk through how Prompt uses AI to simplify clinic operations, enhance patient experience, and boost profitability, all while keeping control in the hands of your staff.
AI in rehab care is about automating tedious manual tasks, freeing up humans to focus on patient care and more complex problem solving and reasoning.
For many rehab owners, this is the biggest benefit of using AI in their clinics; not to replace anyone, but to improve the patient experience.
"I actually want AI to replace some of the tasks that I do not find meaningful or fulfilling." –Amanda Brewer
“I actually want AI to replace some of the tasks that I do not find meaningful or fulfilling. Things like data entry, appeal letters, and repetitive documentation. None of us went to school to do that work. If AI can take it off our plate, it frees us up to create the best patient experience possible,” says Amanda Brewer, PT and owner at Brewer Physical Therapy.
At Prompt, we’ve taken that sentiment to heart, and our AI features are designed to remove those less-than-meaningful or time-consuming tasks.
“Our goal is to automate as many of the tasks in a practice that don’t require direct human intervention as possible. That enables your team to spend more time focusing on your patients, leading to better outcomes and a better patient experience,” says Adam Baliatico, Co-founder of Prompt.
Prompt is designing software with AI at its foundation, which means it’s being built from day one with therapists and rehab clinics in mind.
With embedded AI technology, clinicians and administrators have support exactly where and when they need it. This built-in approach to AI is a major differentiator. Other tools for the rehab therapy industry rely on bolted-on solutions that often create friction instead of reducing it. There’s often a race to adopt the latest technology without being mindful of the problems it’s solving for clinicians, admins, billers, and owners.
With Prompt, AI is native, ensuring speed, accuracy, and scalability from the start. And it’s purpose-built to enable clinics to streamline documentation, reduce administrative burden, and support practice growth.
Clinician burnout is one of the biggest challenges facing the rehab industry today, with many providers leaving traditional care roles due to late night and weekends spent on documentation.
Prompt’s AI plays a key role in reversing that trend by automating SOAP creation with information from the intake flowing directly into your notes to give time back to therapists.
Another cornerstone of Prompt’s AI is Sidekick (formerly PredictionHealth Sidekick), our real-time AI scribe. Sidekick listens during patient visits and drafts a first pass clinical documentation that clinicians can then review, revise, and approve, giving therapists a massive head start on notes.
In addition to scribing and assistance with notes, Sidekick also has a CPT Checker that provides live CPT codes based on interventions, and an Ask AI feature that can suggest exercises, draft letters of medical necessity, and explain CPT code differences.
By reducing time spent typing and remembering details after the fact, Sidekick helps clinicians focus fully on the patient while ensuring accurate, compliant, and thorough documentation.
The results of AI-assisted documentation with Sidekick:
When a patient completes their intake, Prompt’s AI analyzes their responses in real time and generates personalized follow up questions and functional surveys based on their conditions.
The AI intake drafts key sections of clinical documentation by creating a detailed subjective summary, outlining the patient’s current and prior level of function, and generating long-term case goals.
The result is a meaningful head start on documentation that begins before the patient even arrives, helping therapists complete evaluations faster while improving accuracy through structured data gathering.
Once a patient has completed several visits and there’s a library of data to evaluate, AI case trends give clinicians a quick way to understand how their patients are progressing over time.
It highlights meaningful patterns in the case data, surfaces changes that may need clinical attention, and helps therapists make informed decisions about treatment planning.
These insights provide a clearer view of patient progress and make it easier to identify trends that influence quality of care and patient outcomes.
Billing errors and improper coding are a leading cause of claim denials. With Prompt’s AI-powered claim scrubbing and compliance tools, issues are flagged before claims are submitted, dramatically reducing costly rework. Prompt’s claim validation engine prevents over 80% of potential denials.
The system becomes your built-in compliance expert, allowing billers to spend more time resolving the few problem claims that remain.
"That peace of mind comes from AI catching the documentation and coding issues in real time before they ever become a problem." –Steve Ryland
The results of automated claim scrubbing:
“We just went through a Medicare audit pulling 40 charts, and we passed with flying colors. That peace of mind comes from AI catching the documentation and coding issues in real time before they ever become a problem,” says Steve Ryland, PT and CEO, Align Physical Therapy.
Manually reviewing and sorting claims eats up valuable staff time. Prompt’s automated claim posting engine handles 90-95% of the work, posting cash and patient responsibility, submitting secondary claims, and flagging denials for staff review.
And as a result, Prompt clinics can document a visit and submit a successful claim in under 24 hours. That speed drives a 3- to 4-day DSO reduction, compared to the national average medical practice.
The results of accelerated clean claim posting:
Selecting the right CPT codes can be stressful for clinicians, and incorrect coding leads to underpayments or audit risk. Through our integration with PredictionHealth (now part of Prompt Health), Prompt uses AI models to recommend accurate CPT coding and highlight both revenue opportunities and compliance risks. Without Prompt, about 20% of all claims are billed with incorrect coding.
"The system helps therapists recognize when documentation supports higher-value codes, and we’ve seen an average $4 lift in revenue per visit." –Will Capraro
The results of automated CPT code compliance checks:
CPT code compliance doesn’t just help you get your claims processed faster; it can actually help you earn a higher rate per each visit by choosing the right codes, every time.
“Our reimbursement per visit went up almost instantly. The system helps therapists recognize when documentation supports higher-value codes, and we’ve seen an average $4 lift in revenue per visit,” says Will Capraro, VP of Business Development at FYZICAL Chicago.
Running a successful clinic requires having the foresight to protect revenue, stay compliant, and support your team. Manual chart audits take hours of precious clinical time, and only give you visibility to a small percentage of your chart volume. This leaves risks hiding in your clinic, sometimes until it’s too late.
Integrated directly into your EMR, Prompt Insight (formerly PredictionHealth) gives you AI-powered visibility into every note and CPT code, helping you catch compliance risks, under and over-coding, and inefficiencies before they become costly problems.
Instead of reacting to audits or denials, you can proactively coach your staff, capture earned revenue, and strengthen the financial health of your clinic.
Just as importantly, this level of transparency reduces stress and builds confidence among providers. Therapists know where they stand, leaders know how to help when needed, and clinics avoid the burnout that comes from constant rework or audit fears. The result is a practice that runs smoother, earns more, and creates a better environment for both patients and staff.
The results of Prompt Insight:
Traditionally, keeping a full schedule has required endless phone calls, manual waitlists, and plenty of staff time. Prompt’s AI-powered schedule filler changes that. Filling schedules with Prompt can increase plan of care adherence by over 20%.
"For us, that means maximizing capacity and ensuring patients actually complete their plan of care." – Sterling Carter
The system automatically matches open appointment slots with under-scheduled patients, helping clinics maintain consistently full calendars. Staff can still approve appointments before they’re confirmed, giving you the same control with far less effort.
The results of an automated schedule filler:
Plus, most modern patients don’t actually want to play phone tag with your front desk. They want to be able to schedule appointments that work for them on their own time.
“Patients can schedule their own appointments, they get alerts if they’re under-scheduled, and it’s completely automated. For us, that means maximizing capacity and ensuring patients actually complete their plan of care,” says Sterling Carter, PT and owner of Sterling Physical Therapy and Wellness.
Patient retention is critical, but tracking plan of care compliance manually is cumbersome. Prompt’s automated plan of care tool helps ensure patients stick to their prescribed care plan.
By analyzing plans of care against actual scheduling, Prompt identifies when patients are falling behind and sends automatic reminders to keep them on track. Online scheduling makes it even easier for patients to rebook themselves.
Patients who self-book are 27% less likely to cancel their appointment, and clinics using Prompt’s scheduling tools average $32,000 more per provider per year.
Whether it’s sending a timely reminder or making a quick check-in call, clinics can proactively keep schedules full and patients on track. This not only reduces wasted time and empty slots, but also helps ensure patients complete their care plans while safeguarding clinic revenue.
The results of drop-off prevention:
“We’ve seen significant increases in both show rates and completed visits. Patients are sticking with care, and we’re hitting the industry averages for visits per episode consistently. That’s something that wasn’t happening before,” said Sterling.
AI isn’t about replacing humans. When done right, it’s about giving your team the tools to focus on what they do best: treating patients and driving positive outcomes.
At Prompt, our AI-powered features are constantly at work to reduce inefficiencies, improve compliance, and grow revenue, all while leaving the decision-making power with you.
“Our therapists tell me flat out: they’ll never work anywhere that doesn’t have these AI tools. It’s reduced burnout, improved retention, and made the workday feel sustainable again,” says Amanda.
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