Support and training

A true partnership to support your growing practice

Responsive support, unlimited training, and a customer success team of certified billers and licensed clinicians provide the peace of mind to ensure your practice is running smoothly

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99%

Uptime

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1.2m

Average first response time

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5.2m

Average resolution time

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Fully-supported transition

Rest easy knowing your team will be empowered to adopt their new system

Dedicated onboarding team

Points of contact for across client success, billing, and ERA/EDI at your service

Clearing house transfer

Connect Prompt to an integrated clearinghouse including EDI and ERA enrollments

Data transfer

Secure reports and data imports from your current EMR to Prompt

Partner referrals

Recommendations for trusted billing, credentialing, and compliance partners

Real time support

Our friendly and responsive support team will go above and beyond to answer any questions and resolve issues quickly

Industry experts

A support team comprised of licensed clinicians and certified billers

US based

Teams across East and West coasts ensure timely responses to your pressing issues

In app or email

Get easy access to our support teams easily through the app or email

Montana Spine & Joint Rehab
The transition was overall fantastic and the training videos in Prompt University were extremely great. It was also helpful to have someone there to hold your hand and help you through the journey.
Lisa Richards
Owner
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Self-serve resources

Continually improve workflows with unlimited access to an extensive resource library

Prompt University

Guided tutorial videos that help you onboard and learn to use features (new releases monthly!)

Help center

Searchable articles and videos with answers to common (and uncommon!) questions

Webinars

Get the latest best practices with advanced training, new release round-ups, and industry roundtables

Rave reviews

We take supporting our customers seriously. Turns out users find that refreshing. Who knew?

90%

Helpscout rating

We ensure that our customers get the best support experience

+81

NPS score

Customers that use Prompt have a much higher likelihood of recommending it to others
We don’t get complaints about Prompt from our clinicians, which is incredible.
Eric Glow
Easterseals Central Illinois
Prompt takes care of us so we can take care of other people.
Kristen Wilson
Action Potential Physical Therapy
It's more than just a partnership. It's kind of an integrated relationship that is the growth engine behind our success.
Eric DeYoung
Arete Health
They say that getting their notes done has been so much faster. The automated patient engagement features on Prompt have taken a workload off of them.
Marissa Bingler
JAG Physical Therapy
The best part of using Prompt with multiple offices is the oversight for me. Everyone is accountable in Prompt, which has greatly increased the bottom line.
Dr. Scott Bremer, DC
Edge Physical Therapy & Sports Medicine
It's not because of a volume change in the number of patients we're seeing. It's truly an improvement in the collection process.
Shelley Lewis
College Park Physical Therapy
Our biggest regret is not having switched to Prompt sooner than we did.
Lisa Rimbo
MAX Physical Therapy & Performance
Having something that's easy to navigate and allows us to focus on just taking care of the patient and not worrying about the EMR — that is a partnership.
Nick Weber
Team Rehabilitation Physical Therapy
The Prompt automations keep our revenue cycle lean and mean. And as we grow, with all the automations, we don't have to fill multiple positions in the back end.
Ricky Overton
Inspired Physiotherapy
The partnership with Prompt is really different than what I've had with any other vendor. They were really there to support us and help us be successful.
Lauris Rigdon
Onondaga Physical Therapy
I can’t say enough about the level of support that we’ve received. I can always get ahold of somebody, and the live chat is very efficient.
Mark Oullette
Reclaim Physical Therapy
Prompt offered the best combination of tools and support in the market.
Amanda Brewer
Brewer Physical Therapy
Since switching to Prompt, it has been everything we've ever hoped for and we are never going to leave. It's an amazing product and does everything you would ho
Chris Campbell
Sport & Spine PT
We really love how Prompt is constantly updating and improving the platform and how they actually listen to our ideas and put them into action.
Chelsey Pullin
Montana Spine & Joint Rehab
It just makes my life as an owner monitoring my practice to be much easier, more accurate, and more data-driven rather than subjective.
Carina Escudero
Escudero Physical Therapy
If you truly believe in the physical therapy industry and you want to see it moving into the future, you would go with a company like Prompt.
Darryl Elliott
Elliott Physical Therapy
Prompt is a great opportunity for you to really learn how to run your practice better and help your clinicians to do their job a little bit better and to leave each day a little bit happier.
Dr. Sterling Carter
Sterling PT & Wellness
I haven't seen another EMR on the marketplace that comes close to what Prompt can do.
Nick Nordtvedt
Dynamix Physical Therapy
I didn't realize how effective and how important one system together was going to be.
Bryan Lang
Whole Body Health
Having data that we can trust and take action on quickly is something that's really moving the needle for us.
Ben Carlson
Carlson Procare
We don’t get complaints about Prompt from our clinicians, which is incredible.
Eric Glow
Easterseals Central Illinois
Prompt takes care of us so we can take care of other people.
Kristen Wilson
Action Potential Physical Therapy
It's more than just a partnership. It's kind of an integrated relationship that is the growth engine behind our success.
Eric DeYoung
Arete Health
They say that getting their notes done has been so much faster. The automated patient engagement features on Prompt have taken a workload off of them.
Marissa Bingler
JAG Physical Therapy
The best part of using Prompt with multiple offices is the oversight for me. Everyone is accountable in Prompt, which has greatly increased the bottom line.
Dr. Scott Bremer, DC
Edge Physical Therapy & Sports Medicine
It's not because of a volume change in the number of patients we're seeing. It's truly an improvement in the collection process.
Shelley Lewis
College Park Physical Therapy
Our biggest regret is not having switched to Prompt sooner than we did.
Lisa Rimbo
MAX Physical Therapy & Performance
Having something that's easy to navigate and allows us to focus on just taking care of the patient and not worrying about the EMR — that is a partnership.
Nick Weber
Team Rehabilitation Physical Therapy
The Prompt automations keep our revenue cycle lean and mean. And as we grow, with all the automations, we don't have to fill multiple positions in the back end.
Ricky Overton
Inspired Physiotherapy
The partnership with Prompt is really different than what I've had with any other vendor. They were really there to support us and help us be successful.
Lauris Rigdon
Onondaga Physical Therapy

Clinicians love us

Don’t just take our word for it, read the rave reviews left by clinicians powering their practice with Prompt.
4.8 on Capterra.com
4.9 on G2.com
Read customer stories

Book a demo

Let’s get the ball rolling by letting us know how to contact you and a little information about your practice.

Frequently asked questions

  • Our onboarding team guides set up, training, and data migration in the background so your clinic stays operational from day one, with timing built around your chosen go-live date. You get dedicated onboarding, role-specific training sessions, video tutorials, and an ongoing success manager. Your dedicated, US-based success manager guides setup and training, with regular check-ins and quarterly reviews to keep your goals on track.

  • Yes. Our support doesn't end at go-live, every account has an ongoing success manager, and we provide continued resources including advanced training, new release round-ups, and industry roundtables, plus a support center with help articles and contact options. Your support comes from our US-based team of licensed clinicians and certified billers, with dedicated contacts for clinical, billing, and EDI questions.

  • Yes. Prompt University is our dedicated learning hub with self-serve training. Alongside it, we provide video tutorials and on-demand videos that help new team members ramp up fast, plus a knowledge base of help articles.