Margin gains without the growing pains: JAG’s 170-location rollout on Prompt

When JAG Physical Therapy began searching for a new EMR, their goal was clear: find a partner that could scale with their growing network of more than 170 offices while meeting the operational needs of every clinic and clinician.

For Vice President of Clinical Services Marissa Bingler, the switch to Prompt marked the beginning of a transformation that exceeded expectations.

“It all ended up going incredibly smoothly,” she said. “We had pretty much no interruptions to normal operations. The first day that we transitioned into Prompt, you wouldn't even know that we had just made this huge lift and changed our number one system that we use on a day-to-day basis.”

From the very first day, the transition was defined by stability and support. What could have been a complex system overhaul instead became a seamless move toward efficiency and growth.

A partnership built on listening

For JAG, the main differentiator was Prompt’s commitment to collaboration, and what stood out most to JAG was the team's willingness and ability to tailor the system to meet JAG's unique needs.

“The size of JAG, being 170 offices now, definitely presents challenges in relying on one system to oversee the operations. Prompt was able to hear all of our needs, and they were able to match those in order to bring it all within the system to be able to organize it and be able to create a good flow for us and our employees.”

The team’s attentiveness was a refreshing contrast to past frustrations. “Some of the red flags that we were noticing in our previous EMR system was that we felt that they were losing touch with their customer service skills a little bit,” Marissa explained. That lack of responsiveness had negatively effected JAG's patient collections and revenue, she reported.

Immediate operational and financial impact

The measurable benefits of the switch to Prompt appeared almost immediately. “Some of the immediate changes that we saw since we switched over to Prompt were revenue collections. We've seen an increase in our revenue per visit since making the switch,” said Marissa.

Improvements went beyond the billing cycle. “We're scheduling about 80 to 85% arrived capacity. We schedule typically up to 100% of our schedule capacity, which again, is another great metric to have, and to kind of be able to forecast where we're going to finish the week in terms of visits,” she shared. 

Empowering clinicians, enhancing patient care

The impact of Prompt’s tools could also be felt directly in the field. Since switching to Prompt, JAG’s leadership has gotten positive feedback from their therapists and staff. 

“They say that getting their notes done has been so much faster. And we've even noticed it in our metrics of days of finalization. The automated patient engagement features on Prompt have taken a workload off of them.”

For JAG, that reduction in administrative burden translated directly into better patient experiences and outcomes. “We are incredibly grateful to Prompt for designing this system that has ultimately bettered our employee experience, that has allowed us to operate and run a company of our size efficiently and successfully. And at the end of the day, it gives us the ability to provide the best patient care for the people in our community,” Marissa said. 

To see how Prompt can help your practice seamlessly scale, schedule a strategy call today.

Learn more about JAG's transition to Prompt.

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