Terms and conditions

PLEASE READ THESE TERMS CAREFULLY BEFORE CONTINUING TO USE OR ACCESS OUR SITE. BY ACCESSING OR USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SITE.

Overview of our Terms 

The websites operated by us from which you are accessing these Terms of Use (“Terms”), including our website at https://prompthealth.com/ (collectively, the “Site”) are owned and operated by Prompt Therapy Solutions, Inc. and/or any of its subsidiaries or affiliates (collectively “Prompt Health”).

These Terms are a legal agreement between you and the Prompt Health entity operating the applicable site. 

These Terms govern our Site, and your use of our Site, and they contain limitations and restrictions, so you should read them carefully. These Terms should be read together with the other terms and conditions set forth on our Site, including, without limitation, our Privacy Policy. Your use of the Site constitutes your agreement to these Terms. We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Site after such changes have been posted will constitute your acceptance of the revised Terms. 

Prompt Health may terminate, change, suspend, or discontinue any aspect of the Site, including the availability of any features or any content, at any time. Prompt Health may impose limits on certain features and services or restrict your access to parts of, or the entire, Site without notice or liability. Prompt Health may terminate your use of the Site at any time, for any reason, and at its sole discretion.

These terms apply exclusively to your access to, and use of, the Site and do not alter the terms or conditions of any other agreement you may have with any Prompt Health entity.

Grant of License to Use our Site

We hereby grant you a non-exclusive, non-transferable, limited right and license to access and use the Site only as permitted by these Terms.  

Ownership of our Site

Our Site, including all associated information related to our Site, is the property of the applicable Prompt Health entity and/or its affiliates and licensors. Our Site is protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. All rights reserved.

Use of the Site

Your right to use and access the Site are contingent upon your full and continued compliance with each of the following. As such, you agree:

  • To use the Site solely as permitted by the Terms;
  • To use the Site solely for your internal business purposes;
  • To use the Site only for legitimate purposes, and not for any illegal or unauthorized purpose, including, without limitation, any violation of any intellectual property rights or privacy laws; 
  • The Site is or reflects intellectual property that, as between you and Prompt Health, is owned solely and exclusively by the applicable  Prompt Health entity. You acknowledge and agree that nothing in these Terms: (i) provides you with any license or rights of use in or to any portion of the Site or any other intellectual property of Prompt Health other than those expressly stated herein; or (ii) transfers to you any rights, title or interests in or to any intellectual property of Prompt Health; 
  • That you are at least the age of majority in your state of residence and are legally capable of entering into a binding contract; 
  • That any personal information you provide will be accurate. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you and otherwise in accordance with our Privacy Policy;
  • Not to disrupt or interfere with the security of, or otherwise abuse, the Site, or any services, system resources, accounts, servers or networks connected to or accessible through the Site or affiliated or linked websites;
  • Not to: (i) reverse engineer, disassemble, decompile, download, copy, reproduce, prepare derivative works of, distribute, publish, perform or display any: (a) functionality, code, documents, data, information, content, or other resource (collectively "Resources") used by Prompt Health to provide you with the Site; or (b) Resources made available to you on or through the Site;
  • Not to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of any third party;
  • Not to upload, post, or otherwise transmit through, or on, this Site any viruses or other harmful, disruptive or destructive files;
  • Not to: (i) use or attempt to use another’s account, service or system without authorization from Prompt Health; or (ii) create or use a false identity;
  • Not to post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic, illegal, or any material that could: (i) constitute or encourage conduct that would be considered a criminal offense; (ii) violate the rights of any party or which may otherwise give rise to civil liability; or (iii) violate any law;
  • Not to upload, post, or transmit protected health information on or through the Site;  
  • Not to upload, post, or transmit any information unless you have proper ownership or rights in such information. This includes, but is not limited to individually-identifying information about you or anyone else; 
  • Not to use any robot, spider, or other automatic or manual device or process for the purpose of harvesting or compiling information on the Site for purposes other than for a generally available search engine;
  • You will not, directly or indirectly, use, or permit any third party to use, any Resources obtained from or through the Site: (i) as a training set for machine learning or the training of an artificial intelligence ("AI"); (ii) in connection with machine learning, development and refinement of algorithms, and/or the enhancement and/or improvement of the operation and functionality of your or any third party's products or services; or (iii) in any generative artificial intelligence software, tools or technologies, including, but not limited to, any natural language processing, deep learning algorithms, or machine learning models (commonly known as "Generative AI");
  • Not use this Site to seek, provide, or obtain specific medical advice, medical opinion, diagnosis or treatment as applied to a patient’s particular condition or situation; 
  • Not to use any of our names, service marks, logos, or trademarks without prior written consent, including without limitation as metatags, search engine keywords, or hidden text; and
  • That any use or attempted use of the Site in violation of these Terms may, without prejudice to any other claims, rights, or remedies Prompt Health may have, result in the termination of your rights to access and use the Site.  

In addition to the foregoing, you agree that you are solely responsible for actions and communications undertaken or transmitted under your account or otherwise through your use of the Site, and that you will comply with all applicable local, state, national, and international laws and regulations, including but not limited to United States export restrictions, that relate to your use of, or activities on, this Site. This Site is controlled and operated in the United States and is intended for users located in the U.S. If you are accessing the Site from other jurisdictions, you are responsible for compliance with local laws. If you are in a jurisdiction that restricts you from accessing this Site, do not access or use this Site. Prompt Health makes no representation that the Site is appropriate or available for use outside the United States.

YOU WAIVE AND HOLD HARMLESS PROMPT HEALTH AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY PROMPT HEALTH OR ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER PROMPT HEALTH OR SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

Proprietary Rights

Copyrights

All content on the Site, including but not limited to design, text, software, technical drawings, configurations, graphics, other files, and their selection and arrangement are either Copyright 2025 Prompt Therapy Solutions, or are the property of Prompt Health’s affiliates or licensors. All rights reserved.

Trademarks

Prompt Health’s name, Prompt Health’s logo, and all related names, logos, product and service names, designs and slogans, are trademarks of Prompt Health or its affiliates or licensors. You must not use such marks without the prior written permission of Prompt Health. All other names, logos, product and service names, designs and slogans on this Site are the trademarks of their respective owners.

Patents

Prompt Health’s products and processes are covered by one or more patents and are subject to other trade secret and proprietary rights. Prompt Health reserves all such rights. No transfer or grant of rights under any patents is made or is to be implied by any provision of these Terms. You agree not to infringe upon such rights or decompile, reverse engineer, or disassemble any of Prompt Health’s products or processes.

Software

Any software, including any files, images generated by the software, code, and data accompanying the software (collectively, the “Software”), used or accessible through this Site may be used by you solely for accessing and using this Site for purposes expressly stated on the Site, provided that such uses are not competitive with or derogatory to Prompt Health. Prompt Health retains full and complete title to and all intellectual property rights in the Software. You agree not to copy, distribute, sell, modify, decompile, reverse engineer, disassemble or create derivative works from any Software.

Privacy Policy

You acknowledge and agree that any information you provide, or we otherwise collect, on, or through, the Site is subject to our Privacy Policy, which is incorporated by reference as if fully set forth in these Terms.

Use of PHI on or Through our Site

Although Prompt Health provides software solutions and services to healthcare providers, the Site was not developed in order to share protected health information (“PHI”) (as such is defined by the Health Insurance Portability and Accountability Act of 1996, and as amended). Therefore, you agree not to disclose, upload, or transmit PHI when interacting with the Site. You assume all risk if you violate this Section 7, and you agree to indemnify Prompt Health and its affiliates and licensors for any such violation.

Feedback

Any information, including but not limited to remarks, suggestions, ideas, graphics, or other submissions (collectively, “Feedback”), communicated to us through our Site is the exclusive property of us and/or our affiliates. You agree that we may, in our sole discretion, use the Feedback submitted for any purpose, without restriction (except as prohibited in our Privacy Policy), including in future modifications of the Site. You hereby grant us a perpetual, worldwide, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license to use, modify, create derivative works from, distribute, display, and otherwise exploit the Feedback for any purpose. You acknowledge the originality of any Feedback and accept responsibility for its accuracy, appropriateness, and legality.

Online Communications On and Through the Site

You agree that any communications you transmit to anyone through the Site or copyrighted works you post on the Site, including, without limitation, questions, comments, suggestions, ideas, plans, notes, drawings, configurations, specifications, or other material, data, or information (collectively, “Information”), are non-confidential and upon transmission of such Information to Prompt Health via email or other means you grant to Prompt Health an irrevocable, non-exclusive, royalty-free, sublicensable, world-wide license (including but not limited to a copyright license) to use such Information in any media for any purpose.

Cookies and Tracking Technologies

The Site uses cookies, web beacons, and similar technologies to distinguish you from other users, measure Site performance, and personalize content. For detailed information on the categories of cookies we use and your choices, please review our Privacy Policy.

Chatbot Functionality 

Through our Site, you may interact with certain chatbot functionality. A “chatbot” or “bot” is a computer application that attempts to simulate human conversation, in order to allow people to interact with digital devices as if they were communicating with a real person.

  • By using or otherwise interacting with any chatbot, you consent to allow us to share your information with any third party licensors who are providing us with that chatbot functionality. Additionally, your use of any chatbot functionality may be subject to additional terms required by our third party licensors, and you agree to full compliance with any such terms. If you don’t consent to any of the foregoing, you should not use any chatbot functionality. 
  • Prompt Health makes no warranties or representations about the suitability of the chatbot information for any particular purpose. 
  • Any chatbot functionality is not intended to, and is not designed for, storing, transmitting or accessing PHI (as defined above). The parties do not intend to create a business associate relationship as related to any interaction with any chatbot functionality. Therefore, users may not include PHI, and you will indemnify Prompt Health and its affiliates for any violation of this Section. 
  • Neither Prompt Health, not its respective affiliates, or licensors, warrant or make any representations regarding the operation of the chatbot, including, without limitation, the use, validity, accuracy or reliability of, or the results of the use of, the materials or content available through the chatbot or any other website linked in the chatbot. 
  • As between you and Prompt Health, you assume all responsibilities and obligations with respect to any decisions or advice made or given as a result of the use or application of the chatbot or any content or materials retrieved therefrom.

Links and Third-Party Content

Links to Other Websites. This Site may from time to time contain links to other websites. These links are provided as a convenience and do not constitute an endorsement, sponsorship, or recommendation by Prompt Health of, or responsibility for, the linked websites or any content, services, or products available on or through such sites.

Third-Party Content. This Site may from time to time contain material, data, or information provided, posted, or offered by third parties, including but not limited to advertisements or postings in online community discussions. You agree that neither Prompt Health nor its affiliates shall have any liability whatsoever to you for any such third-party material, data, or information.

California Consumer Privacy Act (CCPA) Notice

If you reside in a U.S. state that has enacted a comprehensive consumer-privacy law, such as California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), or any similar state statute, you may have specific rights over your personal information. Depending on the law that applies, those rights can include the ability to access, correct, delete, or obtain a copy of your data, and to opt out of its sale, sharing, targeted advertising, or certain forms of profiling. Please see our Privacy Policy for the full list of states covered and step-by-step instructions on how to exercise these rights.

International Users and GDPR

Prompt Health's Site is intended for users located in the United States. If you access the Site from the European Economic Area (EEA), the United Kingdom, or other regions with data protection laws, you acknowledge that your personal information may be transferred to and processed in the United States, where data protection standards may differ from those in your jurisdiction. Where required, Prompt Health relies on appropriate safeguards, such as Standard Contractual Clauses, to protect cross-border transfers.

Accessibility

Prompt Health is committed to making its Site accessible to the broadest possible audience, including individuals with disabilities. If you encounter accessibility barriers or require accommodations to access any content on the Site, please contact [email protected] so we can assist you.

For Informational Purposes Only; No Medical Advice 

Any information contained in, or provided by or through, our Site is offered solely for informational purposes, and is subject to your verification. It is not to be taken as a warranty or representation by which we assume legal responsibility, nor do we grant permission to use or practice anything contained therein, nor recommend such use or practice. You expressly acknowledge and agree that we are not responsible for the results of any decisions made based on your use of the Site or any information you receive from our Site.

NO INFORMATION PROVIDED IS TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE FROM A QUALIFIED HEALTHCARE PROVIDER. DO NOT USE INFORMATION PROVIDED VIA OUR SITE TO DIAGNOSE OR TREAT A HEALTH CONDITION OR DISEASE WITHOUT CONSULTING A QUALIFIED HEALTHCARE PROVIDER. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ VIA THE SERVICES. DO NOT USE OUR SERVICES FOR MEDICAL EMERGENCY SERVICES. IN AN EMERGENCY, CALL 911, YOUR PERSONAL PHYSICIAN, AND/OR YOUR LOCAL EMERGENCY ASSISTANCE NUMBER.

No Legal or Regulatory Advice 

Some content on our Site may include regulatory related information pertaining to you or your business or industry. Such content is provided for informational purposes only. We are not providing legal or regulatory advice and no attorney/client relationship is created by your use of the Site or any content. Accordingly, always seek the advice of your attorney or advisor with any questions you may have regarding a law, regulation, or dispute.

Copyright Violations

If you believe that your copyrighted work has been copied and is accessible through our Site in a way that constitutes copyright infringement, please promptly notify us. The notice must include all of the information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“Copyright Act”). As of the date of the posting of these Terms, the information that you must provide includes: identification of the copyrighted work that allegedly has been infringed; identification of the material on our Site that you believe infringes the copyright (with sufficient specificity to allow us to locate it); a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law; a statement that the information you have provided is accurate and, under penalty of perjury, that you are the owner of the copyright involved or are otherwise authorized to act for the owner; your physical or electronic signature or the signature of a person authorized to act on behalf of the owner of the allegedly infringed right; and your contact information. Please keep in mind that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability. We will use reasonable efforts respond to each complaint quickly and diligently.

Additional Disclaimers

THIS SITE AND THE CONTENT AVAILABLE THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU EXPRESSLY AGREE THAT USE OF THIS SITE AND/OR ITS CONTENT IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, PROMPT HEALTH AND ITS AFFILIATES DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

YOU EXPRESSLY AGREE THAT USE OF THIS SITE, INCLUDING ALL CONTENT, DATA, OR SOFTWARE DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THE SITE, IS AT YOUR SOLE RISK. YOU UNDERSTAND AND AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR BUSINESS, YOUR COMPUTER SYSTEM, OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH CONTENT, DATA, AND/OR SOFTWARE.

YOU ACKNOWLEDGE THAT PROMPT HEALTH DOES NOT CONTROL INFORMATION, PRODUCTS, OR SERVICES OFFERED BY THIRD PARTIES THROUGH THE SITE. EXCEPT AS OTHERWISE AGREED IN WRITING, PROMPT HEALTH AND ITS AFFILIATES ASSUME NO RESPONSIBILITY FOR AND MAKE NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF ANY ADVICE, OPINION, STATEMENT, OR OTHER CONTENT OR OF ANY PRODUCTS OR SERVICES DISTRIBUTED OR MADE AVAILABLE BY THIRD PARTIES THROUGH THE SITE.

PROMPT HEALTH DOES NOT MAKE ANY WARRANTY THAT THIS SITE OR ITS CONTENT WILL MEET YOUR REQUIREMENTS, OR THAT THIS SITE OR ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. NOR DOES PROMPT HEALTH MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THIS SITE OR ITS CONTENT OR AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH USE OF THIS SITE.

PROMPT HEALTH ASSUMES NO RESPONSIBILITY FOR ANY DAMAGES SUFFERED BY YOU OR ANY OTHER USER, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA FROM DELAYS, NONDELIVERIES OF CONTENT OR EMAIL, ERRORS, SYSTEM DOWN TIME, MISDELIVERIES OF CONTENT OR EMAIL, NETWORK OR SYSTEM OUTAGES, FILE CORRUPTION, OR SERVICE INTERRUPTIONS CAUSED BY THE NEGLIGENCE OF PROMPT HEALTH, ITS AFFILIATES, ITS LICENSORS, OR YOUR OR ANY OTHER USER’S OWN ERRORS AND/OR OMISSIONS. EXCEPT AS SPECIFICALLY PROVIDED HEREIN, PROMPT HEALTH DISCLAIMS ANY WARRANTY OR REPRESENTATION THAT CONFIDENTIALITY OF INFORMATION TRANSMITTED THROUGH THE SITE WILL BE MAINTAINED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM PROMPT HEALTH OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN WRITING.

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, WILL PROMPT HEALTH OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OF OR THE INABILITY TO USE THIS SITE OR ANY CONTENT CONTAINED ON THE SITE, OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR OTHER INFORMATION THAT IS SENT OR RECEIVED OR NOT SENT OR RECEIVED, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF PROMPT HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Indemnification

You agree to defend, indemnify, and hold us, and our affiliates, along with our and their respective directors, officers, agents, contractors, and employees, harmless, against any losses, liabilities, claims, and expenses (including legal fees) in any way arising from, related to, or in connection with, your use of our Site, your violation of these Terms, or the posting or transmission of any materials on or through the Site by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party rights.

Governing Law and Venue; Limitation of Actions

These Terms will be construed according to, and the rights of the parties will be governed by, the laws of the State of Delaware, USA, without reference to its conflict of laws rules. All actions or proceedings arising in connection with these Terms will be tried and litigated exclusively in the state or federal courts (if permitted by law and a party elects to file an action in federal court) located in Bergen County, New Jersey, USA. This choice of venue is intended to be mandatory and not permissive in nature, and to preclude the possibility of litigation between the parties with respect to, or arising out of, these Terms in any jurisdiction other than that specified in this Section. Each of you and Prompt Health hereby waives any right to assert the doctrine of forum non conveniens or similar doctrine or theory or to object to venue with respect to any proceeding brought in accordance with this Section. No cause of action or claim you may have arising out of or relating to the Site or these Terms may be brought more than one (1) year after the cause of action has arisen.

Dispute Resolution; Arbitration and Class Action Waiver

To the fullest extent permitted by law, any dispute arising out of or relating to these Terms or your use of the Site shall be resolved by binding arbitration on an individual basis. You and Prompt Health waive the right to participate in a class action or class-wide arbitration. Nothing herein limits either party's right to seek equitable relief in a court of competent jurisdiction.

Entire Agreement

These Terms constitute the entire agreement between you and Prompt Health governing your use of the Site.

Waiver

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

Headings

Any headings and titles herein are for convenience only.

Severability

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

Contact Information

If you have any questions or comments about these Terms, you may contact us at:

Phone: 201-632-3107
Email: [email protected]
Postal Address

1000 Maxwell Place, Suite 700

Hoboken, NJ 07030

Last Updated: October 16, 2025