Arete Health is a fast-growing outpatient physical therapy organization operating across North Carolina, Virginia, and Maryland. In just a few months, the company has expanded to 11 clinics.
From the beginning, CEO Eric DeYoung built the business with a clear focus: growth only works if the financial foundation scales with it. That's why he looked for a solution that could connect all practice workflows in one system, including revenue cycle management.
“The way that I look at Prompt is, it's more than just a partnership. It's kind of an integrated relationship that is the growth engine behind our success."
For Eric, Prompt wasn’t just an EMR decision; it was a strategic investment in how the business would operate and scale.
“The way that I look at Prompt is, it's more than just a partnership. It's kind of an integrated relationship that is the growth engine behind our success,” he said.
Instead of treating billing, collections, and reporting as separate functions, Arete uses both Prompt EMR platform and RCM Services to connect them into a single, integrated system that supports both day-to-day operations and long-term expansion.
Eric brings firsthand experience in revenue cycle, having previously owned a billing company and worked closely in PT operations. He understands how complex and fragmented RCM can become.
He describes it simply: revenue cycle is “daunting.” It requires coordination across intake, coding, billing, and collections, with little room for error. What stood out with Prompt RCM Services was the partnership model behind it.
Instead of managing billing internally or coordinating with a disconnected vendor, Arete works with a team that operates as an extension of their business. As Eric puts it, “You don't treat us like we're a vendor. You treat us like we're a true partner, and I love that about it.”
Prompt’s RCM services cover the full revenue cycle, from intake validation and coding to claim submission, denial management, and payment posting. Because the team is specialized in rehab therapy and works directly inside Prompt, they’re experts in every sense of the word. They can catch issues earlier, reduce rework, and keep claims moving without added complexity for staff.
That support is especially important during transitions. For growing organizations like Arete, switching systems can create risk around delayed or lost revenue. Prompt’s RCM Services team provides hands-on migration support, tracking claims closely and maintaining continuity so revenue stays on track.
The result is both operational and financial. Internal teams spend less time managing billing, while leadership gains real-time visibility into performance. Instead of reacting to issues after the fact, Arete can move forward with confidence that billing is accurate, compliant, and continuously progressing.
For Arete, improving revenue cycle performance starts at the front door. Getting accurate intake information the first time directly impacts claims, denials, and ultimately cash flow.
With Prompt, Eric describes a fully connected process where intake, verification, documentation, and billing all operate together. And by doing so, they reduce errors at intake and ensure accurate information flows through the system.
“We have a high 97%, 98% clean claims, because of what we're able to solve for on the front end."
Because of this, Arete consistently sends cleaner claims.
“We have a high 97%, 98% clean claims, because of what we're able to solve for on the front end. And that's really the key if you want to maximize your cash flow and minimize your denials,” Eric said.
Arete’s partnership with RCM Services has translated into significant financial outcomes for the business.
"My collections have gone up over 200%. It's hard to say that, but it's true. Because the information is immediate. It's on demand."
”From an investment perspective with the revenue cycle team, my collections have gone up over 200%. It's hard to say that, but it's true. 200% in collections because the information is immediate. It's on demand. It's in your face. It's right there,” Eric said.
For Eric, that improvement reflects more than better billing. It’s the result of a system where data is accurate, workflows are connected, and nothing falls through the cracks.
At the same time, those efficiencies reduce burden on clinicians, allowing them to stay focused on patient care rather than administrative tasks.
For Arete, investing in revenue cycle management is about building a durable foundation for scale. And while you may feel the cost of that upfront, Eric says, it pays for itself in the long-term.
“I think in the early relationship, it's a cost, it's an investment. It’s a long-term play that you have to be comfortable with, and not just look at the direct cost… because you’re going to see the return on that down the road,” he said.
That return shows up across the business: stronger cash flow, better visibility, improved team efficiency, and a system that can scale seamlessly with each new clinic.
To see how RCM Services could help your clinic scale, connect with one of our experts today.
