What's new in Prompt (December 2025)

The problems associated with running a practice usually show up in small moments: a denial that needs one more follow-up, a claim that slips past payer turnaround, or a patient who quietly drops off the schedule before anyone realizes it.

These are not glamorous problems. They are also the ones that steal the most time. December’s updates minimize those moments so your team can move through the day with less friction and more confidence.

TL;DR for December

More organized internal collaboration with Chat (Prompt Plus)

• Collaboration between employees has never been easier, with Prompt’s robust chat and communication platform 
• Threads, bookmarks, and message-to-task tools keep action items from getting buried and work streams efficiently managed

Robust denial management queue for faster AR Follow Up

• Denials, exceptions, and rejections are easier to triage, so teams spend less time sorting and more time resolving
• Claim Follow Up Dates create a shared cadence for outreach, aligned to payer turnaround expectations
  

Fewer patient-billing cleanups

• Optional automatic out-of-pocket (OOP) max tracking reduces manual math and helps prevent avoidable charges once OOP is met, reducing the amount of refunds and saving admin time
  

AI powered patient drop off prediction to protect plan of care adherence (Early Access Beta)

Less than 50% of patients complete their plan of care and Prompt is here to solve that problem

• Drop Off Predictions flags disengagement risk early so teams can intervene sooner, keeping patients engaged and driving superior outcomes
  

More accurate online booking (Prompt Plus)

• Custom visit durations by provider type and clinic reduce scheduling reshuffles and better handle multi-disciplinary workflows
  

1) Prompt Plus Chat enhancements

When important decisions live in chat, teams need a reliable way to keep conversations organized and action items accountable. These updates reduce the chance that work gets lost in the scroll. Your clinic will still chat. It will just be easier to find what matters later.

What we released

• Threaded conversations in chat
• Bookmarking to save important messages for later
• Task creation directly from a message or tagged comment
  

What you will notice

• Less time searching for context
  
• Fewer dropped action items
  
• Better ownership and follow-through across teams
  
• Smoother coordination between front office, clinicians, and billing
  

2) Streamlined denial and rejection management

Denial and rejection work breaks down when it is hard to see what needs attention, when follow-up timing is inconsistent, or when each biller has their own “system.” (Shout-out to the sticky note wall. It tried its best.) This release makes follow-up more consistent across teams. It is especially helpful for clinics with high claim volume, including many chiropractic clinics.

What we released

• A dedicated Denials section within the Open work area
  
• Improved Exceptions and Rejections sections within In Review
  
• A more sortable work list, plus bulk tools that support consistent follow-up actions
  

What you will notice

• Less time deciding what to work next
  
• Fewer missed follow-ups across denials and rejections
  
• More consistent work across billers, including when claims change hands
  
• Less duplicated effort and fewer “I already worked this” surprises
  
  

3) Claim Follow Up Dates for consistent tracking and prioritization

Claims move faster when follow-up timing is visible and standardized. This release adds a follow-up date you can set, sort by, and rely on, without needing someone’s memory to be the system of record.

What we released

• The ability to set a Claim Follow Up Date in the claim workflow
  
• A Claim Follow Up Date column that is sortable across key claim worklists
  
• Automatic follow-up timing aligned to the payer’s Expected Turnaround Time rule when a claim is submitted
  
• Follow Up Date clears when an electronic remittance advice (ERA) is received
  

What you will notice

• Clearer daily priorities and fewer missed touches
  
• Fewer claims drifting past expected turnaround without a follow-up
  
• Better continuity when work changes hands
  
• Less time spent rebuilding “what needs attention” lists manually

4) Automatic out-of-pocket max tracking

Manual OOP tracking slows teams down and increases the risk of charging patients incorrectly. This update reduces the effort required to track remaining OOP and helps prevent avoidable patient charges once a plan max is met. There is no trophy for reconciling OOP in a spreadsheet, and if there were, we would like to retire it.

What we released

• An optional Automatic OOP Max Tracking setting at the company level
  
• Automatic tracking of OOP remaining at the patient payer level
  
• Automatic marking of OOP max as met when the calculated remaining amount reaches $0, helping prevent charges on that case until the plan year resets
  

What you will notice

• Less time spent calculating and double-checking OOP remaining
  
• Fewer patient billing issues tied to OOP max status
  
• More consistent handling across staff
  
• Higher confidence that patient responsibility reflects the plan year reality
  

5) Prompt AI Drop Off Predictions (Early Access Beta)

Keeping patients engaged often depends on noticing risk early, before the schedule breaks. Drop Off Predictions helps teams spot patients who are likely to disengage so clinicians and front office staff can intervene sooner and protect plan adherence.

Want access to Prompt AI Early Access Beta features?

If you want access, reach out to your Customer Success Manager or submit a support request and ask to be added to Prompt AI Early Access Beta.

What we released

• A Drop Off Predictions early access beta feature that forecasts a patient’s likelihood of completing upcoming visits
  
• Alerts that surface during day-to-day workflows so teams see risk while they are already working
  

What you will notice

• Earlier visibility into patients who may disengage
  
• More opportunities to intervene before progress stalls
  
• Less manual effort spent monitoring attendance patterns
  
• A more consistent, proactive approach to retention and plan adherence
  
  

6) Custom online scheduling visit durations (Prompt Plus)

Schedules run better when online bookings match the real time required for each provider type, location, and visit type. This release gives clinics more control over visit lengths so schedules stay accurate without manual cleanup.

What we released

• Custom online scheduling visit durations by clinic and provider type
  
• The ability to apply different visit durations for new cases and or existing cases booking online
  

What you will notice

• Fewer appointments that need manual duration fixes
  
• More accurate schedules that stay on track throughout the day
  
• Less front office reshuffling and fewer patient surprises
  
• Better utilization across provider types and locations
  

How we release updates and why this matters

Prompt releases improvements every 2 weeks so clinics get value quickly instead of waiting months. Each update is built to reduce friction in the work you already do.

FAQs

Are Dynamic CPT code suggestions automatic billing?
No. They surface suggested CPTs based on the documentation card used. Providers still confirm final CPT selection and ensure compliance with diagnosis codes and documentation.

Which updates help billing teams the most?
Denial and rejection improvements and Claim Follow Up Dates help teams standardize follow-up, reduce missed touches, and keep claim work moving.

Which updates help the front office the most?
Custom visit durations reduce schedule cleanup after online bookings. Drip Marketing phone number insertion makes it easier for patients to act on outreach without extra steps.

How do we get access to Drop Off Predictions?
It is an Early Access Beta feature. Ask your Customer Success Manager or submit a support request to be added to Prompt AI Early Access Beta.