The timeline depends on your chosen go-live date. Our onboarding team handles setup, training, and data migration in the background so your clinic stays operational from day one. Most clinics are fully up and running faster than they expect.
No. Clinics stay fully operational during the transition. There's no disruption to patient flow or your revenue cycle. On go-live day, you won't even feel the lift.
Yes. Our team manages the migration for you — you won't need to export, reformat, or manually transfer records yourself. Learn more about how we support the transition here.
Prompt is designed to be intuitive for every role — clinicians, billers, front desk, and managers. We provide dedicated onboarding, role-specific training sessions, video tutorials, and an ongoing success manager to make sure your team feels confident fast.
Contact our sales team for details on contract options. Book a demo to start that conversation.
Prompt uses transparent, flat-rate per-provider pricing. There are no hidden fees for essentials like reminders, digital intake, HEP delivery, or reporting. What you see is what you pay.
Many platforms advertise a lower base price but charge extra for AI note drafting, claim scrubbing, billing tools, and patient engagement. With Prompt, those capabilities are included — so clinics typically see stronger ROI through faster documentation, cleaner claims, and fewer cancellations. Most practices find Prompt costs less when you factor in the full picture.
No. Reminders, digital intake, and home exercise programs (HEP) are included in your plan — not priced as add-ons.
Yes. Prompt Health is fully HIPAA compliant. Patient data is protected across all workflows, roles, and integrations within the platform.
Yes, via integration. Prompt connects with telehealth tools so your clinic can offer virtual visits without leaving your core workflow.
Prompt is built exclusively for outpatient rehab therapy. Supported specialties include:
- Physical therapy (PT)
- Occupational therapy (OT)
- Speech-language pathology (SLP)
- Pediatric therapy
- Chiropractic
Prompt is not designed for hospitals, acute care, or general medical practices.
Completely. Clinics can build unlimited custom templates for notes, evals, goals, tables, and scheduling — without restrictions and without needing to contact support. Automations and dashboards are also fully configurable.
Prompt's AI is purpose-built for rehab therapy workflows, not adapted from general medicine tools. Key capabilities include:
AI at Prompt is designed to assist clinical and operational decision-making — not replace it. Final decisions remain with your clinicians and staff.
Billing is native to the Prompt platform — not bolted on. It connects documentation to reimbursement with AI validation, payer rules, eligibility alerts, and auto-posting. Clinics can bill in-house, keep their existing billing service provider, or use Prompt's own US-based RCM team.
Prompt RCM is a full-service revenue cycle management option staffed by a US-based billing team. It's built directly into the platform — giving you real-time financial visibility alongside full claims handling, denial management, and collections support.
Yes. Prompt is built to scale. Solo providers, multi-clinic groups, and enterprise organizations all run on the same platform. You can add providers, locations, and volume without hitting the roadblocks that slow practices down on other EMRs.
Support comes from a US-based team that includes licensed clinicians and certified billers — not bots, not offshore agents. Every account gets dedicated contacts for clinical, billing, and EDI questions. Our support team holds a 90% customer satisfaction rating and a +81 Net Promoter Score.
We hear this a lot — and yes. Customers consistently cite responsive, knowledgeable support as one of the biggest differences from their previous EMR. You can read what clinics say on [G2](https://www.g2.com/products/prompt-health/reviews) (4.9 stars) and [Capterra](https://www.capterra.com/p/197381/Prompt/reviews/) (4.7 stars), or ask us for a live customer reference.
Absolutely. We're happy to connect you with a practice similar to yours so you can hear directly from someone who's been through the switch. [Book a demo](#) and ask for a reference call.
The most important questions to ask any EMR vendor are: Is it built specifically for rehab therapy? Does billing connect natively to documentation? What does support actually look like after go-live? How does pricing change as you grow? Prompt is happy to walk you through a live comparison — [book a demo](#) and we'll tailor it to your clinic's situation.
Contact our sales team. We regularly work with clinics navigating transitions from other platforms and can help you think through timing and options.
Prompt is purpose-built for outpatient rehab therapy — not adapted from a hospital or primary care system. That means every workflow, every AI feature, and every support interaction is designed around the specific needs of PT, OT, SLP, and chiropractic practices. General EMRs require significant customization to approximate what Prompt does out of the box.
Prompt Health was founded in 2017 by Mike Dwyer and Adam Baliatico and launched its first product in 2019. It's headquartered in Hoboken, New Jersey. The company is privately held and bootstrapped — focused on long-term partnership with clinics, not short-term investor returns.
Prompt Health is used by 1,000+ outpatient rehab therapy practices across the United States.
No. Prompt Health is currently available only in the United States.
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