The timeline depends on your chosen go-live date, and Prompt's onboarding team guides setup, training, and data migration so your clinic stays operational throughout and feels confident by go-live. Some teams choose to schedule below full capacity for the first few days after go-live to settle in while your onboarding team supports you every step of the way.
No. Clinics stay fully operational during the transition, with no disruption to patient flow or your revenue cycle. Some teams choose to schedule below full capacity for the first few days after go-live, leaving room to work out questions early. Either way, you won't feel the lift on go-live day.
Prompt assists your team with the data migration. Your part is simple: pull a set of reports from your current Electronic Medical Record (EMR), and then Prompt transfers that data into the system. Specifics depend on the EMR you're coming from, so your sales rep can walk you through what this looks like for your practice. See how we support the transition.
Prompt is designed to be intuitive for every role: clinicians, billers, front desk, and managers. Between dedicated onboarding, role-specific training, video tutorials, and an ongoing success manager, most teams are working confidently within their first few days.
We offer flexible terms to fit your practice's size and stage. Book a demo to talk through the options with our sales team.
Prompt uses transparent, flat-rate per-provider pricing. There are no hidden fees for essentials like reminders, digital intake, home exercise program (HEP) delivery, or reporting. What you see is what you pay.
Many platforms advertise a low base price, then charge extra for the tools clinics use every day. With Prompt, appointment reminders, digital intake, claim scrubbing, and billing tools are included in your plan. Reminders help reduce no-shows, AI intake speeds up eval documentation, and claim scrubbing catches errors before submission. Compare the total cost, not just the base price, and many practices find Prompt comes out ahead.
No. Reminders, digital intake, and home exercise programs (HEP) are included in your plan, not priced as add-ons.
Yes. Prompt Health is HIPAA compliant, with patient data protected across all workflows, roles, and integrations within the platform.
Yes, via integration. Prompt connects with telehealth tools so your clinic can offer virtual visits without leaving your core workflow.
Prompt is built exclusively for outpatient rehab therapy. Supported specialties include:
- Physical therapy (PT)
- Occupational therapy (OT)
- Speech-language pathology (SLP)
- Pediatric therapy
- Chiropractic
Prompt is not designed for hospitals, acute care, or general medical practices.
Completely. Clinics can build unlimited custom templates for notes, evals, goals, tables, and scheduling, with no support ticket required. Automations and dashboards are configurable too.
Prompt's AI is purpose-built for rehab therapy workflows, not adapted from general medicine tools. Key capabilities include:
AI at Prompt is designed to assist clinical and operational decision-making, not replace it. Final decisions remain with your clinicians and staff.
Billing is native to the Prompt platform, not bolted on. It connects documentation to reimbursement with AI validation, payer rules, eligibility alerts, and auto-posting. Clinics can bill in-house, keep their existing billing service provider, or use Prompt's own US-based RCM team.
Prompt RCM is an optional, full-service revenue cycle management (RCM) service for physical therapy (PT), occupational therapy (OT), and speech-language pathology (SLP) practices on Prompt. A US-based team of certified billing professionals handles your claims, denials, and collections.
Yes. Prompt is built to scale. Solo clinicians, multi-clinic groups, and enterprise organizations all run on the same platform. You can add clinicians, locations, and volume without hitting the roadblocks that slow practices down on other EMRs.
Support comes from a US-based team that includes licensed clinicians and certified billers, not bots, not offshore agents. Every account gets dedicated contacts for clinical, billing, and EDI questions. Our support team holds a 90% support satisfaction rating and a +81 Net Promoter Score.
We hear this a lot, and yes. Customers consistently cite responsive, knowledgeable support as one of the biggest differences from their previous EMR. You can read what clinics say on G2, where Prompt has 4.8 stars, and Capterra, where it has 4.8 stars, or ask us for a live customer reference.
Absolutely. We're happy to connect you with a practice similar to yours so you can hear directly from someone who's been through the switch. Book a demo and ask for a reference call.
The most important questions to ask any EMR vendor are: Is it built specifically for rehab therapy? Does billing connect natively to documentation? What does support actually look like after go-live? How does pricing change as you grow? Prompt is happy to walk you through a live comparison. Book a demo and we'll tailor it to your clinic's situation.
Contact our sales team. We regularly work with clinics navigating transitions from other platforms and can help you think through timing and options. Prompt also offers a contract buyout program that helps you move to Prompt even when you're locked into a long-term agreement with your current EMR.
Prompt is purpose-built for outpatient rehab therapy, not adapted from a hospital or primary care system. That means every workflow, every AI feature, and every support interaction is designed around the specific needs of PT, OT, SLP, and chiropractic practices. General EMRs require significant customization to approximate what Prompt does out of the box.
Prompt Health was founded in 2017 by Mike Dwyer and Adam Baliatico and launched its first product in 2019. It's headquartered in Hoboken, New Jersey. The company is privately held, focused on long-term partnership with clinics, not short-term investor returns.
Prompt Health is used by thousands of outpatient rehab therapy practices across the United States.
No. Prompt Health is currently available only in the United States.
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