AI that drives operational excellence

Prompt offers a full suite of AI documentation tools built specifically for rehab and chiropractic therapy. Sidekick, Prompt's AI scribe, uses ambient listening to record patient visits in real time and automatically drafts compliant SOAP notes so clinicians can stay focused on patients, not paperwork. It also includes real-time CPT code checking that flags missing or incorrect codes before a note is finalized, AI Intake that pre-populates evaluations from patient intake forms, smart rewrite to carry forward relevant SOAP sections from prior visits, and AI discharge summaries. Practices using Prompt and Sidekick together report up to 75% reduction in documentation time and 20+ visits per month per provider.

Prompt's AI scribe, Sidekick, works in 4 steps. First, AI Intake pulls patient answers from pre-visit intake forms directly into the initial evaluation. During the visit, Sidekick records in real time using ambient listening technology and converts the conversation into a complete, structured SOAP note, no manual transcription required. Sidekick also checks CPT codes in real-time and flags anything missing or inaccurate before the note is submitted. Finally, AI case trends surface relevant patterns and prior visit information at the top of each session, helping clinicians make faster, more informed decisions. Everything is HIPAA-compliant and lives natively inside the Prompt EMR, no toggling between apps.

Yes. And the results are measurable. Practices using Prompt's Sidekick AI scribe report up to 75% less time spent on documentation and 1 full day cut off from note sign off time with 92% of notes completed the same day during working hours. Clinicians also see a 30% improvement in compliance scores in just one month, and practices using Prompt and Sidekick together see an average of 20+ additional visits per provider per month - time that was previously lost to after-hours charting. Practices using both products together also report 33% less clinician attrition.

In Prompt, automation runs through the whole revenue cycle. Eligibility, benefits, and authorizations are verified in real time with bulk AI verification, down to the unit and CPT code level. Prompt's check-in kiosk requires patients to pay overdue balances before completing check-in. Payment plans run on stored cards, so recurring balances clear without staff chasing them. Self-pay claims auto-post on first submission. When denials hit, the rules engine triggers the right next step, and appeals are drafted automatically from the denial and the chart. Billing teams handle write-offs, appeals, and ERA cleanup in bulk.

Prompt customers report a 20% reduction in denials, 97% clean claim rates at some practices, and 29% higher time-of-service collections on average.

Plan-of-care compliance automation refers to automatically monitoring whether patients are attending the visits their care plan requires and proactively reaching out when they fall behind. In Prompt, this means the system identifies under-scheduled patients and sends automated reminders to book, without any manual effort from front office staff. This matters because missed or incomplete plans of care are one of the most common causes of both poor patient outcomes and lost revenue in outpatient therapy. Prompt customers report a 20% improvement in plan-of-care adherence and a 14% average reduction in cancelled visits after implementing this automation.

Yes. All AI and automation features in Prompt (including Sidekick's ambient listening, AI scribing, and AskAI) are HIPAA-compliant and operate entirely within Prompt's secure ecosystem. Patient data is never processed through external AI services in a way that would compromise PHI.

Prompt reduces claim denials by catching issues during documentation, before the patient is seen, and after denials hit. Sidekick checks CPT codes in real time as clinicians document, flagging missing or incorrect codes and suggesting appropriate ones based on what was documented. Eligibility, benefits, and authorizations are verified with bulk AI verification, down to the unit and CPT code level, so expired auths and exhausted visit limits get flagged before the patient is seen. When denials hit, the rules engine triggers the right next step, and appeals are drafted automatically from the denial and the chart. Prompt customers have reported a 20% reduction in denials.

Prompt customers can see an average of $32,000 in additional annual revenue per clinician. That comes from a compounding effect across the practice. Automation keeps schedules at 92% capacity and can add more than 20 visits per provider per month. Sidekick's real-time CPT code checker has improved coding accuracy by 8 points and cut documentation time by 75%. Automated eligibility checks, denial rules, and auto-drafted appeals can reduce denials by 20% and lift time-of-service collections 25%.