Front office

Fewer drop-offs. Fuller schedules.

Manage all patient data in one system, catch issues before they cost you visits, and turn new inquiries into booked evaluations.
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Trusted by 6000+ practices across the United States

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Why Prompt is built for the front office

Access all patient data

See new patient inquiries alongside charts, schedules, and billing so nothing slips through the cracks

Prevent drop-offs

Make sure first visits get booked and automate reminders to underbooked patients to schedule additional visits

Reduce manual work

AI pre-fills key details in the chart from intake, and automation handles routine follow-ups and openings

Get the big picture

The dashboard serves as a command center showing 
key insights that help you stay ahead of potential problems. 
The dashboard helps you address:
Waitlist opportunities
Underbooked cases
Eligibility issues and unsigned documents
Payments and reimbursements
New patient inquiries
Learn about Dashboard

Prevent patient problems before they occur

Fill open appointments

When a slot opens, waitlist patients whose preferences match are notified automatically, so cancellations don’t turn into lost revenue.

Lead tracking

See every lead in one place and track the milestones needed to successfully convert leads into new patient cases.

Eligibility issues

Track and act on insurance coverage to ensure scheduled visits are authorized.

Plan of care compliance

Automatically remind patients at risk of no-showing and nudge underbooked patients to fully book out their plans of care.

Message your team

Assign tasks and communicate internally to resolve issues efficiently.

Do more with less

See what changed for Pinnacle Rehabilitation Network when patients started checking in, paying, and rebooking themselves, and where the team's time went instead.

Take routine work off your team

Offer online scheduling

Patients book online within rules you set, so your front desk fields fewer calls and keeps full control of the schedule.

Skip manual data entry

Create a digital intake form in seconds. Patient answers flow straight into the chart. No more retyping.

Collect outcomes automatically

Outcome surveys and pain scales go out before the visit, and results land in the chart. Clinicians start each visit informed.

Simplify collections

Request payment at check-in or by statement. Patients can securely save a card during intake, making future payments easy.

Collect patient feedback

Automate how patients rate your clinic. Happy patients get an automatic review request, building your online reputation.

Real results from clinics using Prompt

Based on analytical data of 6,000+ Prompt practices
$32K in additional annual revenue per clinician

in additional annual revenue per clinician

$32K

75% less documentation time

less documentation time

75%

27% average visit growth for clinics after switching to Prompt

more visits per provider per month after switching from legacy systems

15-20

92% of notes completed same day, during working hours

of notes completed same day, during working hours

92%

35% lower provider attrition

lower provider attrition

35%

40% fewer cancellations and no-shows for visits booked online

cut from note sign-off time

1 full day

Easterseals Central Illinois
It freed up our front desk team to tackle a lot more of the bigger tasks.
Eric Glow
VP of Clinical Services
Read case study

Give your front office more breathing room

See how Prompt makes everyday work easier, giving your team more time to create a better patient experience.

Frequently asked questions

  • Yes. Intake forms are sent digitally to patients so they can fill it out on their own device prior to the visit. You can also automate surveys to go out at set intervals before visits, relieving your front office team from repetitive work.

  • The dashboard pulls waitlist opportunities, underbooked cases, eligibility issues, unsigned documents, payments and reimbursements, and new patient inquiries into one view. Your team sees what needs attention and can act before it turns into lost visits or revenue.

  • Yes. Leads are captured from online booking, inbound faxes, secure messages, and manual entries, and each one shows its source. Your team can filter by source, payer, provider, referring provider, or priority. Conversion reporting breaks down converted and lost leads by source, so you can see which referral channels are worth your time.

  • Yes. Prompt Kiosk surfaces outstanding balances at check-in so payments happen instantly with no follow-up calls or overdue invoices, and patients can securely save a card during intake to speed checkout. So copays and balances can be collected as part of the self-service check-in flow rather than chased down later.

  • Yes. Prompt Kiosk shows patients their copay and any outstanding balance when they check in, so they can pay on the spot. That means fewer follow-up calls and overdue invoices for your team.

  • Prompt automatically flags missing or expired coverage, so your team doesn’t have to re-check every patient by hand. Alerts tie eligibility issues to current or upcoming visits. Prompt also tracks scripts, authorizations, and annual visit limits for each case, so your team can act before a denial happens.

  • No. Prompt integrates with a third-party online fax service, so your team can send and receive HIPAA-compliant faxes within the system.